Frequently Asked Questions常见问题
FAQ 常见问答
Quick answers to the most common questions about our LED lighting products, OEM/ODM services, and ordering process. 关于我们的 LED 照明产品、OEM/ODM 服务和订购流程的常见问题快速解答。
Smartware specializes in professional LED lighting solutions across 14 product categories, including LED work lights, rechargeable work lights, economy work lights, motorcycle lights, light bars, head lights, flash lights, search lights, pen lights, strip lights, solar panel products, tripods, bicycle accessories, and industrial parts. We serve automotive, engineering, industrial, and commercial markets worldwide.
云智迈科技专注于 14 个产品类别的专业 LED 照明解决方案，包括 LED 工作灯、可充电工作灯、经济型工作灯、摩托车灯、灯条、头灯、手电筒、探照灯、笔灯、灯带、太阳能产品、三脚灯、自行车配件和工业配件。我们服务于全球汽车、工程、工业和商业市场。
Yes. OEM and ODM is our core business. We provide custom branding, packaging, specification modifications, and full product development from concept to mass production. Our Shenzhen R&D team works directly with clients to meet specific requirements. Contact our sales team with your project details to get started.
是的，OEM 和 ODM 是我们的核心业务。我们提供定制品牌、包装、规格修改以及从概念到量产的完整产品开发。深圳研发团队直接与客户对接以满足特定需求。请联系销售团队并提供项目详情以开始合作。
MOQ varies by product category and whether the order is for standard catalog items or custom OEM production. Standard products typically start from 100-500 units. For custom OEM orders, MOQ depends on the complexity of customization. Contact us for specific product MOQ details.
最小起订量因产品类别以及是标准目录产品还是定制 OEM 生产而异。标准产品通常从 100-500 件起。对于定制 OEM 订单，MOQ 取决于定制复杂度。请联系我们了解具体产品的 MOQ 详情。
Our products meet international standards including CE (European Conformity), RoHS (Hazardous Substance Restriction), FCC (USA), PSE (Japan), and SAA (Australia/New Zealand). Most products feature IP67 waterproof and dustproof protection. Visit our Certifications page for details.
我们的产品符合国际标准，包括 CE（欧盟合规）、RoHS（有害物质限制）、FCC（美国）、PSE（日本）和 SAA（澳大利亚/新西兰）。大多数产品具有 IP67 防水防尘保护。详情请访问资质认证页面。
Standard catalog products: 7-15 working days after order confirmation. Custom OEM orders: 20-45 working days depending on complexity and quantity. Sample orders: 3-7 working days. Lead times may vary during peak seasons — we recommend contacting us for current production schedules.
标准目录产品：订单确认后 7-15 个工作日。定制 OEM 订单：视复杂度和数量，20-45 个工作日。样品订单：3-7 个工作日。旺季交货周期可能有所变化，建议联系我们了解当前生产排期。
We ship worldwide via sea freight (FCL/LCL), air freight, and express courier (DHL/UPS/FedEx). Shipping method depends on order volume, urgency, and destination. We handle export documentation, customs clearance support, and can ship on FOB or CIF terms per client preference.
我们通过海运（整柜/拼柜）、空运和快递（DHL/UPS/FedEx）向全球发货。运输方式取决于订单量、紧急程度和目的地。我们处理出口文件、清关支持，并可根据客户偏好选择 FOB 或 CIF 条款发货。
All Smartware products come with a standard 1-year warranty against manufacturing defects. Extended warranty options are available for OEM/ODM partnerships. Our quality control system includes an 8-stage inspection protocol to minimize defect rates before products leave our facility.
所有云智迈科技产品均提供标准的 1 年制造缺陷质保。OEM/ODM 合作伙伴可选用延保方案。我们的质量控制体系包含 8 阶段检测流程，确保产品出厂前最大程度降低不良率。
Yes, we encourage clients to evaluate samples before committing to bulk orders. Sample fees vary by product and are typically refundable against future bulk orders. We ship samples worldwide via express courier. Contact our sales team to request samples.
是的，我们鼓励客户在确认批量订单前先评估样品。样品费用因产品而异，通常可在后续批量订单中退还。我们通过国际快递向全球发送样品。请联系销售团队申请样品。